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Digitalization in the insurance industry

Our ajila Forms Hub for insurance companies makes it possible to handle your online transactions completely digitally and with legal validity, as well as to digitize all your form processes.

Digitalization in the insurance industry

Whether online health insurance contracts from the premium calculator, LSV, damage reports, accident reports or travel insurance. With our ajila Forms Hub for the insurance industry, we help you handle all your online forms, contracts and electronic signatures efficiently and digitally with one solution approach. Thanks to our Forms Factory based on over 20 years of experience, your forms processes become a legally valid digital experience for your customers.

You are in the best company! We have already implemented successful projects for the following customers.


What challenges with forms can we solve?


Download forms and back to paper

When working with your customers, you have a wide variety of forms in use. Depending on the institution, we experience up to several thousand documents. These are offered on various download sites. Often the forms are downloaded, have to be signed on paper and returned again.

Ping-Pong game between customer advisor and customer

Here too, numerous documents are used. But how can form and contract processes be processed together, carried out digitally and signed electronically?

Forms maintenance and management

With a large number of forms with different language versions, maintenance is a major effort if all documents are considered in isolation. And this although various modules could be managed centrally within the various forms.

Only the relevant information for your clientele

In practice, we often experience that customer documents contain countless pieces of information that are not at all relevant for the current business case. This unnecessary information can irritate customers, resulting in misunderstandings, incomplete data entry, and tedious and often manual rework when filling out the forms.

Our solution approach with the ajila Forms Hub

Blink_Dokument hochladen

Start today with our Blink solution for electronic signatures

Thanks to our digital signature solution Blink, part of the ajila Forms Hub, today existing PDF contracts can be easily and conveniently signed electronically alone or directly together with customers. Forget tedious and time-consuming signature processes on paper. Blink is also designed for Swiss insurance companies in terms of security and data compliance and can be adapted to their individual branding.

Increase your Insurance contracts thanks to our digital legal solution approach

With our online forms, the automated contract creation for your insurance cases and the appropriate electronic signature, a health insurance application or LSV process, for example, can be mapped completely digitally. Our solution is used in addition to existing processes and is started and processed directly from your premium calculators or specialist systems. After successful completion, you receive the completed contracts and metadata back and the data is immediately deleted from the Swiss ajila platform.

_ajila insurance flow

Intelligent online form processes for an great customer experience

Our intelligent online forms are multilingual, optimized for all mobile devices and show your customers only the information that is relevant for the current business case, based on logic. Whether in self-service or accompanied by your customer advisor - thanks to extensive validation options and data pre-filling from your specialist systems, you receive high data quality combined with intuitive user guidance. The form processes can also be ideally used in addition to existing solutions such as a premium calculator in your CI / CD - without long project runtimes.

All relevant contracts automatically generated

Based on the data recorded in the intelligent forms, the required contract documents are prepared automatically. This ensures that only the relevant content is mapped in the contracts. The contract modules required for this can also be managed with our Forms Factory. A contract set created in this way can consist of one or more required contract documents.


The right certificate of will for your contract documents

Now that all contract documents have been created, the correct certification of will is required. We integrate all relevant signature levels such as the simple, advanced or qualified electronic signature so that the contract process can be handled completely digitally. However, if certain customers still require a physical signature on the documents, the contracts are made available for download and, if required, barcodes are integrated for subsequent scanning of the data. 

Let's talk about your insurance processes

We look forward to hearing from you!

What else can be implemented with ajila's form modules?

We have already been able to implement extensive digital insurance processes for numerous customers since 2003. Furthermore, our form modules can be used to implement business processes such as the following:

Everything for your digital insurance processes



Form out of the box responsive and adapted to all devices.



Forms can be pre-filled with e.g. already collected, existing customer data.



Based on definable rules, the user sees only the content that is relevant to his input.



We integrate workflows such as mail dispatch into the form-based processes and send the generated data back to your specialist systems for further processing as required.



The form modules can also be maintained centrally for several languages.



Our form solutions are adapted to your CI/CD and can be suitably integrated into your web presence.



Integrate the appropriate legally valid signature at the end of the form process.



Use a direct online payment option, card integration, or address matching for your forms

Let's talk about your insurance processes

We look forward to hearing from you!

Further insurance processes from the insurance industry that we were allowed to implement and accompany

Are you curious what type of customer projects we implemented in practice?

We're happy to show you a few customer examples:



Raphael Bättig

Chief Marketing Officer | Consulting

Centralstrasse 8b
CH-6210 Sursee

T +41 41 921 97 90 | M +41 76 580 37 31

Contact us

Would you like a non-binding and personal consultation or do you have any questions?
We are here for you and look forward to hearing from you!