Manual and paper-intensive processes.
Industry: From media disruption to a fully digital customer experience.
Industrial companies manage complex interactions with customers, suppliers and employees — often across legacy systems. ajila digitalises these processes end to end and combines cross-channel output management with efficient, integrated workflows — from the customer loop to the company loop.
Today vs. with ajila
Complex industrial processes have often grown historically across different systems — with isolated solutions, manual data entry and paper-intensive workflows. ajila closes the gap and creates a seamless experience.
Today
Paper-based business processes with customers, suppliers and employees
- Customer requests by email and static PDFs without system integration
- Supplier onboarding manual, error-prone and without structured data
- HR workflows in paper forms or decentralised Excel lists
- Contract signing by post — processing times in days or weeks
- Specialist departments dependent on IT tickets for every form adjustment
- Inconsistent brand experience across departments and countries
With ajila
Fully digital business processes
Internal and external — without media disruptions, brand-compliant and without IT dependency.
- Intelligent form processes with direct ERP and CRM integration
- Supplier onboarding fully digital — validated data directly in the system
- HR workflows as self-service: specialist departments design them independently
- Qualified electronic signature in seconds — legally valid in Switzerland and the EU
- Business teams can make adjustments without IT tickets — control by design
- Consistent customer experience internally and externally, across all channels
Which processes ajila digitalises for industrial companies
From customer requests to supplier onboarding and HR workflows — scalable for all business areas, brand-compliant and integrated without media disruptions.
Use cases
Customer & partner interaction
Quotes, orders, complaints and service requests in one digital flow — structured data capture with QES signature and direct ERP/CRM transfer.
Supplier onboarding & management
Registration, master data maintenance, compliance checks and contract conclusion with QES — fully digital, transferred directly into the procurement or ERP system.
HR workflows & employee experience
Employee onboarding, changes, offboarding processes, training registrations and surveys — digital self-services that HR specialist departments can design themselves.
Contract & document management
Templates, terms and conditions and product documentation centrally managed — with approval workflow, audit trail and QES integration for legally compliant signing.
Omnichannel customer communication
Quotes, order confirmations and service notifications — automatically delivered from one central source to email, portal, print and archive.
ERP, CRM & system integration
Standardised integration layer for SAP, Salesforce, Microsoft Dynamics and others — for complete end-to-end automation without manual handovers.
Our Solutions
Discover our solutions for a reimagined customer experience.
Security & compliance for industrial companies
High data protection and encryption
Hosting in Switzerland.
Data processing exclusively in Switzerland, role-based access control and full encryption.
Data processing exclusively in Switzerland, role-based access control and full encryption.
Signatures under ZertES / eIDAS
QES-capable.
Qualified electronic signature — equivalent to a handwritten signature.
Qualified electronic signature — equivalent to a handwritten signature.
WCAG 2.1
Accessible.
All forms and documents meet accessibility standards for maximum access.
All forms and documents meet accessibility standards for maximum access.
e-ID ready
Opportunities of the new identity standards.
The Swiss e-ID is seamlessly integrated into processes.
The Swiss e-ID is seamlessly integrated into processes.
The digitalization of your processes starts here
Shape the future of your digital processes. We will show you how simple and effective transformation can be.