Paper forms, media disruptions and isolated specialist systems.
Public authorities: From counter visits to a fully digital customer experience.
Administrative processes are still often based on legacy systems — with paper forms, manual steps and isolated specialist applications. ajila offers fully digital and secure eGovernment services — for modern, citizen-centric public services.
Today vs. with ajila
Many administrative processes are still handled using non-integrated paper-based workflows and media disruptions between counters, forms and specialist systems. ajila bridges this gap and, with the Digital Counter, offers a scalable, fully digital and field-tested solution.
Today
Disconnected digital experiences for citizens
- Paper forms or static PDFs that need to be printed
- Manual data entry, follow-up questions and processing backlogs
- Public authority texts and regulations maintained decentrally in Word and SharePoint
- Signatures by letter with waiting times and postal delivery
- Communication by postal mail — no continuous digital channel
- Counter visit required, limited opening hours, high costs
With ajila
Digital Counter for scalable digital public authority processes
Seamless, citizen-centric and auditable — from request to archive.
- Mobile-optimised, accessible e-services with intelligent form logic
- Structured data capture with direct transfer to specialist applications
- All public authority texts centrally managed — with approval workflow and audit trail
- Qualified electronic signature, e-ID capable and ZertES-compliant
- Omnichannel output: web, app, letter, email and archive from one source
- 24/7 self-service for citizens — modern case management for public authorities
Customer Journey
So you can digitalise the customer journey with your citizens.
Guided data capture with intelligent forms
Intelligent online forms guide citizens step by step through every public authority process — launched directly from the citizen portal, the public authority website or the specialist administration system. Validations and prefilled fields ensure complete, valid data the first time. Where needed, decisions, confirmations or other official documents are automatically generated based on the captured information.
Further processing by your specialist departments in the cockpit
All citizen requests are received centrally in the cockpit — clearly displayed, prioritised and ready to be processed directly by your employees. Missing documents or additional information can be requested at the click of a button, without media disruptions and without postal delivery. AI also supports automated classification and workflow control.
Digital collaboration with citizens
No paper, no physical counter visit, no waiting times — all pending tasks are handled fully digitally, directly in the personal citizen area or via secure email communication.
Electronic signatures
Citizens sign applications and documents with legal validity using QES with e-ID, advanced or simple electronic signatures — in seconds, without printing, scanning or postal delivery.
Transfer to specialist systems
Your specialist teams review incoming data, request additional information if required and transfer the case seamlessly to internal specialist administration systems — without media disruptions, traceably and with full auditability.
Rethinking contract content and document management
Public authority content, form texts and decisions are managed by your specialist teams without IT involvement and are automatically made available to citizens across all relevant channels — up to date, consistent and accessible.
Your processes, digitally reimagined
We digitalise key public administration processes along the entire journey, from building permits to tax returns. Our solutions are designed without media disruptions, implemented with legal certainty and can be flexibly integrated into existing system landscapes. Thanks to reusable modules, efficient and scalable processes are created that can be used consistently across all administrative levels and optimally support both the needs of public administration and the population.
Digital Counter & e-services
Central platform for all digital administrative services — with a consistent design, seamless UX and reusability of data and identities.
Applications & permits
Building permits, business licences, naturalisations — structured data capture with mandatory field logic, document upload and automatic forwarding.
Identification & e-ID
Secure identification via eIAM, AGOV and the upcoming state e-ID — legally compliant and reusable across all e-services.
Legal texts & decisions
Decrees, rulings and decisions centrally managed — versioned, multilingual, with approval process and complete audit trail for audits.
Public authority communication & delivery platform
Decisions, tax assessments and notifications modelled once — delivered to citizen portal, email, letter and secure archive from one central source.
Case management & integration
Standardised integration layer via REST API as well as modern case management including a delivery platform for fully digital public authority communication.
Our Solutions
Discover our solutions for a reimagined customer experience.
Regulation for Swiss public authorities
High data protection and encryption
Hosting in Switzerland: data processing exclusively in Switzerland, role-based access control and full encryption.
Signatures under ZertES / eIDAS
QES-capable: qualified electronic signature — legally compliant for rulings, decisions and contracts in Switzerland and the EU.
WCAG 2.1
Accessibility: all e-services, forms and documents meet accessibility standards for maximum access.
e-ID ready
Opportunities of the new identity standards: the Swiss e-ID is seamlessly integrated into processes.
The digitalization of your processes starts here
Shape the future of your digital processes. We will show you how simple and effective transformation can be.