Isolated systems, manual workflows, inconsistent communication.
Energy providers: From stacks of forms to a fully digital customer experience.
ajila offers energy providers extensive expertise in cross-channel output management and the delivery of digital customer processes, helping them succeed in an increasingly dynamic and efficiency-driven market.
Today vs. with ajila
Customer processes at energy providers are often still tied to paper-based and manual workflows, without integrating all available specialist systems and data for validations. In addition, output management is still heavily focused on the physical print channel. ajila supports the introduction of digital customer processes and modernised communication solutions across all relevant channels.
Today
Broken Customer Experience
- Invoices and reminders created manually and sent channel by channel
- Meter readings submitted by postcard or phone
- Product information and tariffs maintained decentrally in different templates
- No consistent customer experience across web, app and letter
- LEG and vZEV processes paper-based and error-prone
- No scalability for market liberalisation
With ajila
Reinvented Customer Experience
Both loops connected — from self-service to the core system.
- Automated omnichannel output: eBill, email, letter and archive from one source
- Digital self-services around the clock — meter reading, product change, move
- Central template management with audit trail and approval process
- Consistent brand experience across all channels and touchpoints
- LEGhub: digital LEG and vZEV processes, fully integrated
- Scalable architecture — ready for full market opening
Customer Journeys
So you can digitalise the customer journeys and communications with your customers.
Guided data capture with intelligent forms
Intelligent online forms guide customers step by step through every process — launched directly from the customer portal, website or ERP system. Validations and prefilled fields ensure complete, valid data the first time. Where needed, customer contracts are automatically generated based on the captured information.
Further processing by your specialist teams in the cockpit
All customer requests — whether LEG formation, HKN or charging-station onboarding — are received centrally in the cockpit, clearly displayed, prioritised and ready to be processed directly by your employees. Missing documents or additional information can be requested from customers at the click of a button, without media disruptions and without postal delivery.
Digital collaboration with customers
No paper, no postal delivery, no media disruption — whether product change, consumption report or new registration: all pending tasks are handled fully digitally, directly in the secure customer portal.
Electronic signatures
Customers sign supply contracts, grid connection contracts and powers of attorney with legal validity using qualified, advanced or simple electronic signatures — in seconds, without printing, scanning or postal delivery.
Transfer to the core system
Your specialist teams review incoming data, request additional information if required and transfer the case seamlessly to internal systems such as ERP or billing platforms — without media disruptions, traceably and with full auditability.
Output management and omnichannel communication
Triggered by data from specialist systems such as SAP, output documents are generated in large volumes and with high performance requirements. Customers can also be informed about processes across all relevant channels.
Your processes, digitally reimagined
We digitalise key processes for energy providers along the entire value chain, from invoicing to local electricity communities. Our solutions are designed without media disruptions, can be flexibly integrated into existing system landscapes and are ready for future market requirements. This creates scalable, future-ready processes that increase efficiency, improve data quality and enable a consistent customer experience across all touchpoints.
Scalable output management
Invoices, reminders and eBill are created and distributed automatically and efficiently. Even complex requirements such as SAP integration are implemented with ease.
Omnichannel communication
All communication channels are served consistently. Central maintenance of templates ensures a uniform appearance and fast adjustments.
Digital customer services
Platforms such as LEGhub enable simple self-services for customers. Processes around vZEV and LEG are significantly simplified as a result.
System integration
All digital workflows can be seamlessly integrated into existing system architectures. This creates end-to-end processes without media disruptions.
Automated document creation
Mass output is generated efficiently and rule-based. All relevant business cases can be mapped automatically.
Efficiency for market opening
Early process optimisation creates competitive advantages. Energy providers are therefore ideally prepared for market liberalisation.
Our Solutions
Discover our solutions for a reimagined customer experience.
Regulation for Swiss energy providers
High data protection and encryption
Hosting in Switzerland: data processing exclusively in Switzerland, role-based access control and full encryption.
Signatures under ZertES / eIDAS
QES-capable: qualified electronic signature for contract conclusions and LEG agreements — legally valid in Switzerland and the EU.
eBill and Twint integration
Efficient payment processing: thanks to eBill and Twint integrations, you offer your customers an optimal payment experience and reduce cumbersome dunning processes.
e-ID ready
Opportunities of the new identity standards: the Swiss e-ID is seamlessly integrated into processes.
WCAG 2.1
Accessible: all forms and documents meet accessibility standards for maximum access.
The digitalization of your processes starts here
Shape the future of your digital processes. We will show you how simple and effective transformation can be.