Customer Communication. Automated, consistent, and cross-channel.
With our AI-driven solution, you reach customers everywhere with the same message. One template for web, email, messaging, letter, and archive — consistent, brand-compliant, and always up to date.
The challenges
Today, teams maintain their customer communication in many tools at the same time — with differing content per channel and high effort for every change. With ajila, this becomes consistent communication from a single source — every channel, every language, always up to date.
Today
Fragmented communication
Every channel is served separately, every notification is redesigned, every change is maintained multiple times — with high effort and inconsistent results.
- Silos per channel — Email, SMS, letter, app push: every channel has its own tools, templates, and responsibilities.
- Manual triggering — Notifications are triggered manually — slow, error-prone, and not scalable.
- Inconsistent look & feel — Different layout, different tone, different brand impact depending on the channel.
- Duplicate maintenance effort — Text changes have to be updated across dozens of templates and systems.
- No central overview — Who communicated what to whom, and when? Difficult to reconstruct, difficult to analyze.
With ajila
One message, every channel
With our solution, communication becomes the central hub — process-driven, scalable, and consistent across all channels.
- Omnichannel from one source — Email, SMS, app push, letter, archive, and Digital Sign — one template, every channel.
- Process-driven and automated — Specialist systems trigger notifications automatically — at the right moment, to the right recipient.
- Consistent brand impact — The same look & feel on every channel — customers immediately recognize your brand.
- Reusable text modules — Content is maintained modularly — updated once, effective everywhere.
- Scalable — From thousands to millions of notifications per year — without additional operational effort.
Your use cases
The right information, at the right moment, through the right channel — Customer Communication makes customer communication scalable and consistent. Four examples from your industries show what is possible.
Banking — real-time status updates
From receipt to repayment of a deposit, both parties receive automatic notifications — via app push, SMS, or email.
Insurance — informed from application to approval
Insured persons automatically receive a message at every step of the cost approval process — the right information, at the right moment, in the right channel.
Energy providers — personalized information for self-consumption community members
Members automatically receive consumption data, invoices, and tariff updates — via app push, email, or letter, from one central template.
Public authorities — reliably reaching citizens with information
Official notices, tax notifications, and other information reach the right person through the right channel — multilingual, accessible, and archived in an audit-proof way.
Industry — automatically distributing order and service notifications
Quotes, order confirmations, and service notifications are distributed from one central source — via email, portal, print, and archive, directly from ERP and CRM.
How our solution works
One template
One central template for all channels — with text modules, personalization, and control over which content appears where. Maintained once, effective everywhere.
Automatic triggering
Specialist systems trigger notifications automatically — at the right moment, to the right person. From contract conclusion to service notification, without manual effort.
Many output channels
Email, SMS, app push, or letter — every message is automatically delivered in the right format and with a consistent look & feel. One source, every channel, high recognition.
The digitalization of your processes starts here
Shape the future of your digital processes. We'll show you how simple and effective transformation can be.