Customer Interaction: Simple, fast, paperless.
With our AI-driven solution, you reimagine customer interactions — your customers experience digital processes without media breaks, instead of printing, signing, scanning, and sending documents back.
The challenges
Today, customers often experience fragmented processes with media breaks, long waiting times, and points of friction. With ajila, this becomes an end-to-end digital Customer Experience — fast, consistent, and available on every device.
Today
Broken Customer Experience
Many customer processes have grown historically — paper-based, fragmented, and full of media breaks.
- High costs – Manual processing and duplicate data entry tie up resources.
- Long processing times – Inconsistent applications and contract conclusions take unnecessarily long.
- Inconsistent customer experiences – Media breaks create friction and drop-offs.
- Compliance risks – Lack of traceability makes audits and reporting more difficult.
- Limited scalability – Growth quickly reaches operational limits.
With ajila
Reinvented Customer Experience
With our solution, your customer processes become a competitive advantage — digital, secure, and end-to-end.
- Lower costs – Automated processes relieve your teams and your budget.
- Faster completions – Your customers no longer wait — they experience speed.
- Delighted customers – A seamless, brand-compliant experience on every device.
- Secure compliance – Legally valid electronic signatures and seals are integrated.
- Full scalability – More volume, consistent quality, no additional effort.
Your use cases
From the first click to the completed request — Interact makes customer processes simple, fast, and seamless. Five examples from your industries show what this looks like in practice.
Banking — Opening a rental deposit account
Tenants and landlords complete the account opening together in a guided online process — with real-time validation and without paper forms.
Insurance — Preparing a hospital stay
Insured persons submit cost approvals and documents for the hospital stay digitally — using structured online forms instead of email or fax.
Energy providers — Registering a self-consumption community
Property owners register their self-consumption community online — guided through building data, participants, and distribution keys, without follow-up questions or correction rounds.
Public authorities — Digital services
Citizens complete public authority services online — multilingual, with plausibility checks, in minutes instead of spending hours at the counter.
Industry — Digitalizing supplier and HR processes
From supplier onboarding to HR self-service: guided online forms capture data in a structured way and transfer it directly to ERP and HR systems.
How our solution works
End-to-end customer interactions — from the first request to handover to your specialist systems. Without media breaks. Without waiting time.
Start the customer interaction
Business teams start a new customer interaction to collect data and signatures efficiently and without media breaks.
Invite customers
Customers receive an invitation and access to a protected, encrypted area for collaboration.
Guided data capture
Intelligent online forms guide customers step by step through the process. Validations and pre-filled fields ensure valid, complete data the first time.
Electronic signatures
Customers sign in a legally valid way using QES, advanced, or simple electronic signatures — in seconds, without printing, scanning, or postal delivery.
Handover to the core system
Business teams review the submitted data, request additions where needed, and transfer the case to the internal specialist systems — without media breaks and in an audit-proof way.
The digitalization of your processes starts here
Shape the future of your digital processes. We’ll show you how simple and effective transformation can be.